Frequently Asked Questions

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Albany | Schenectady

(518) 501-9734

Troy | Rensselaer County

(518) 501-9735

View 4 More Local Phone Numbers

Saratoga County

(518) 501-9741

Schoharie County

(518) 501-9742

Columbia | Greene

(518) 501-9743

Fulton | Montgomery

(518) 501-9744

Business Info
Garage Door Repair
New Garage Doors
Garage Door Openers
Maintenance & Tune-Ups
Reputation, Trust, & Local Proof

Business Info

Business Hours (exact days & times)

Business Hours (exact days & times): Service Hours: Monday-Saturday 9 AM-8PM and Sunday, 9:00 AM - 6:00 PM Phone / Contact Hours: 24/7 (calls answered any time) Showroom Hours: Monday - Friday, 8:00 AM - 4:00 PM; Saturday & Sunday- Closed

Do you offer emergency service or same-day availability?

Yes - we provide emergency service and same-day repair. After hours, customers may call our main line or use the emergency contact for dispatch.

Service Area

Primary Service Region: Albany & Schenectady Area

Counties: Albany, Columbia, Fulton, Greene, Hamilton, Montgomery, Otsego, Rensselaer, Saratoga, Schenectady, Schoharie, and Washington Counties

What towns do you service?

Acra: 12405
Albany: 12201, 12202, 12203, 12204, 12205, 12206, 12207, 12208, 12209, 12210, 12211, 12212, 12214, 12220, 12222, 12223, 12224, 12225, 12226, 12227, 12228, 12229, 12230, 12231, 12232, 12233, 12234, 12235, 12236, 12237, 12238, 12239, 12240, 12241, 12242, 12243, 12244, 12245, 12246, 12247, 12248, 12249, 12250, 12255, 12257, 12260, 12261, 12288
Alcove: 12007
Alplaus: 12008
Altamont: 12009
Amsterdam: 12010
Ancram: 12502
Ancramdale: 12503
Ashland: 12407
Athens: 12015
Auriesville: 12016
Austerlitz: 12017
Averill Park: 12018
Ballston Lake: 12019
Ballston Spa: 12020
Berlin: 12022
Berne: 12023
Brainard: 12024
Broadalbin: 12025
Burnt Hills: 12027
Buskirk: 12028
Cairo: 12413
Canaan: 12029
Canajoharie: 13317
Carlisle: 12031
Caroga Lake: 12032
Castleton On Hudson: 12033
Catskill: 12414
Central Bridge: 12035
Charlotteville: 12036
Chatham: 12037
Cherry Plain: 12040
Cherry Valley: 13320
Clarksville: 12041
Claverack: 12513
Clifton Park: 12065
Climax: 12042
Cobleskill: 12043
Coeymans: 12045
Coeymans Hollow: 12046
Cohoes: 12047
Columbiaville: 12050
Copake: 12516
Copake Falls: 12517
Corinth: 12822
Cornwallville: 12418
Coxsackie: 12051
Craryville: 12521
Cropseyville: 12052
Delanson: 12053
Delmar: 12054
Dormansville: 12055
Duanesburg: 12056
Durham: 12422
Eagle Bridge: 12057
Earlton: 12058
East Berne: 12059
East Chatham: 12060
East Durham: 12423
East Greenbush: 12061
East Jewett: 12424
East Nassau: 12062
East Schodack: 12063
East Worcester: 12064
Elizaville: 12523
Elka Park: 12427
Esperance: 12066
Feura Bush: 12067
Fleischmanns: 12430
Fonda: 12068
Fort Edward: 12828
Fort Hunter: 12069
Fort Johnson: 12070
Fort Plain: 13339
Freehold: 12431
Fultonham: 12071
Fultonville: 12072
Gallupville: 12073
Galway: 12074
Gansevoort: 12831
Germantown: 12526
Ghent: 12075
Gilboa: 12076
Glenmont: 12077
Gloversville: 12078
Grafton: 12082
Greenfield Center: 12833
Greenville: 12083
Guilderland: 12084
Guilderland Center: 12085
Hadley: 12835
Hagaman: 12086
Haines Falls: 12436
Hannacroix: 12087
Hensonville: 12439
Hillsdale: 12529
Hollowville: 12530
Hoosick: 12089
Hoosick Falls: 12090
Howes Cave: 12092
Hudson: 12534
Hunter: 12442
Jefferson: 12093
Jewett: 12444
Johnsonville: 12094
Johnstown: 12095
Kinderhook: 12106
Knox: 12107
Lanesville: 12450
Latham: 12110
Leeds: 12451
Lexington: 12452
Livingston: 12541
Malden Bridge: 12115
Maplecrest: 12454
Mayfield: 12117
Mechanicville: 12118
Medusa: 12120
Mellenville: 12544
Melrose: 12121
Middle Grove: 12850
Middleburgh: 12122
Nassau: 12123
Nelliston: 13410
New Baltimore: 12124
New Lebanon: 12125
Newtonville: 12128
Niverville: 12130
North Blenheim: 12131
North Chatham: 12132
North Hoosick: 12133
Northville: 12134
Oak Hill: 12460
Old Chatham: 12136
Palatine Bridge: 13428
Palenville: 12463
Pattersonville: 12137
Petersburg: 12138
Philmont: 12565
Poestenkill: 12140
Porter Corners: 12859
Prattsville: 12468
Preston Hollow: 12469
Purling: 12470
Quaker Street: 12141
Ravena: 12143
Rensselaer: 12144
Rensselaerville: 12147
Rexford: 12148
Richmondville: 12149
Rock City Falls: 12863
Rotterdam Junction: 12150
Round Lake: 12151
Round Top: 12473
Saint Johnsville: 13452
Sand Lake: 12153
Saratoga Springs: 12866
Schaghticoke: 12154
Schenectady: 12301, 12302, 12303, 12304, 12305, 12306, 12307, 12308, 12309, 12325, 12345
Schodack Landing: 12156
Schoharie: 12157
Schuylerville: 12871
Selkirk: 12158
Sharon Springs: 13459
Slingerlands: 12159
Sloansville: 12160
South Bethlehem: 12161
South Cairo: 12482
South Glens Falls: 12803
Spencertown: 12165
Sprakers: 12166
Stamford: 12167
Stephentown: 12168, 12169
Stillwater: 12170
Stottville: 12172
Stratford: 13470
Stuyvesant: 12173
Stuyvesant Falls: 12174
Summit: 12175
Surprise: 12176
Tannersville: 12485
Tribes Hill: 12177
Troy: 12180, 12181, 12182, 12183
Valatie: 12184
Valley Falls: 12185
Victory Mills: 12884
Voorheesville: 12186
Warnerville: 12187
Waterford: 12188
Watervliet: 12189
West Coxsackie: 12192
West Fulton: 12194
West Kill: 12492
West Lebanon: 12195
West Sand Lake: 12196
Westerlo: 12193
Windham: 12496
Wynantskill: 12198

Are you licensed & insured?

Yes, Precision Garage Door Service of Albany, NY is fully licensed and insured.

How long have you been in business?

Precision Door Service's franchise network began in 1997. The local Albany, NY location has been operating continuously since 2007

Can I book an appointment online?

Yes, customers can book service online via the "Book Now" option on the site. Precision Garage Door | Book An Appointment Online

Do you offer any discounts?

Yes, Veteran, Military, Educator, Senior Citizen, First Responder

Garage Door Repair

What types of repairs do you offer?

Our experienced and reliable technicians are experienced professionals who fix garage doors, including:

Broken spring replacement.
Torsion and Extension springs
Cable repair / replacement
Roller replacement Panel repair
Track alignment, adjustment and Hinge repair
Sensor / safety eye repairs
Opener repair (common items)
Weatherseal replacement
Sagging door / balance adjustment
Noise Reduction and Tune-ups
Emergency Service

Do you charge a service fee? If yes, how much is it, and is it waived with any service?

Yes, there is a service call fee. It is $65. However, if you authorize a repair and it is over $125, the service fee is waived. No extra charge for nights and weekends.

Do you offer free estimates on garage door repair?

Yes, Precision is currently running an online booking special. For a limited time Precision Door is offering a $0 dollar service fee when you book your appointment online. This is a $65 savings. Precision Garage Door | Book An Appointment Online

How do customers know if their garage door needs repair vs. replacement?

Once you're satisfied with the appearance of your garage door, we can restore its functionality to like-new condition and in many cases, even better. That's because some high-quality aftermarket parts perform better than the original components. However, if you're unhappy with the door's appearance or insulation performance, it may be more cost-effective and practical to consider a full garage door replacement.

How fast can you usually perform a garage door repair after a customer contacts you?

We aim for same-day during regular business hours.

Do you carry parts for all major garage doors, or do any parts require special ordering?

We stock a wide range of parts: springs, cables, rollers, hinges, openers and their components. In rare cases for specialty or custom doors, certain parts may require special ordering - but we will inform customers upfront. We can complete the repair in a single visit nearly every time.

What causes most garage door spring failures, and what's your approach to replacing them safely?

Most spring failures result from metal fatigue, extreme temperature cycles, or lack of maintenance (e.g. unlubricated parts). Installing springs safely requires precise measurement, matching spring strength (torque), and proper tools. Our technicians use industry-approved safety procedures, ensure tension is balanced, and test multiple cycles before finishing. We replace both torsion and extension springs.

How do I know if my garage door spring needs to be replaced?

Signs include:

Loud bang or snap when opening or closing
The door opens partially then stops or falls
Visible gap or separation in the spring
Uneven or crooked movement
Door is very heavy to lift manually

What is the average cost of a spring repair?

The average cost of a garage door spring repair is $330 for a High cycle torsion spring, including parts and professional installation.

We provide free quotes before any work begins, and all repairs are completed by highly trained technicians experienced in both torsion and extension spring systems to ensure safe and reliable operation.

What are the costs of other typical garage door repairs?

We offer affordable and competitive pricing for

Cable replacement
Roller/hinge replacement
Panel repair or replacement
Track Alignment
Opener Repair

Do you offer warranties on repairs? If so, explain what is covered and for how long.

Yes. We back our repair work with warranties covering parts and labor for the repaired component (e.g. springs, cables) for a specific period. The length of the warranty depends on the repair.

New Garage Doors

What types of new garage doors do you sell and install?

We offer a broad selection including:

Standard steel doors
Carriage house / carriage-style doors
Modern contemporary doors
Insulated sectional doors
Specialty/custom designs

What brands of garage doors do you offer?

We typically recommend CHI & Amarr garage doors because of their durability, warranty and aesthetics. If there is a specific manufacturer that you need, please let us know, as it is likely we can get it for you.

Do you do same day garage door installs?

We can do emergency garage door installation in 1 day if we have the garage door in stock. We carry an inventory of the most popular garage doors. Do you offer financing options for new garage doors? Yes, We have partnered with GreenSky Financing to offer flexible payment options for your project.

Can customers design their door online or see style samples before buying?

Yes, customers can view style galleries and options in our online garage door showroom. You can visit at Precision Garage Door Designer. You can select up to 7 garage doors by clicking the plus button and get a free quote.

Is there a fee for garage door estimates?

No - new door estimates are free. We also have free scheduled phone quotes available as well.

Do you have a low cost garage door installation option?

Yes! We offer a budget-friendly garage door installation option starting at just $1,299.

This includes a brand-new 8’x7’ white raised-panel garage door, professionally installed.

You can also customize your new door with optional upgrades such as insulation, decorative windows, and premium hardware for an additional cost.

Do you have a showroom?

Do you offer warranties on a new garage door?

Yes - new doors come with manufacturer warranties (for panels, hardware, springs, etc.) plus our workmanship guarantee.

What forms of payments do you accept? What credit cards? Checks? Cash?

We accept checks, cash and all major credit cards (Visa, MasterCard, Discover, American Express, visa debit) as well as ACH payments. We do not charge a fee for credit card transactions.

Do you haul away my old garage door?

Yes - we remove and dispose of your old door as part of the installation process.

Do You Install Locks for Garage Doors?

We install a few different garage door lock types. The technician will go over options on-site to determine which garage door lock is the best fit for the customer and their particular garage door.

Garage Door Openers

Do you install new garage door openers? If so, what brands or types do you install?

YYes! We install a full range of Genie® and other Major garage door opener brands.

Our openers include belt-drive, chain-drive, and wall-mount motors — all designed for quiet, reliable performance and built with the latest smart technology and battery backup options.

What is the starting price for a new opener?

Basic	Chain-drive opener, standard 8' x 7' single garage door, minimal extras	~$623
Mid / Premium	Belt-drive or quiet motor, WiFi/Smart control, battery backup, 1-car standard door	~$948
Ultra / Smart	Direct-drive or wall-mount unit, heavy door (2-car or oversized), built-in camera, full smart integration	~$1198+

* These are estimates; actual quotes will vary based on door size, job complexity, and brand selected.

How can a customer tell if they need a new opener vs. a repair?

Symptoms that suggest replacement include:

Frequent breakdowns or recurring problems
The opener is very old and lacks modern safety features
It cannot handle the weight/load (e.g. with heavier insulated doors)
The cost of repair approaches the cost of a new opener
Lack of battery backup or smart features that they want

What's the most popular opener type in your area, and why?

The belt drive (quiet, smooth) openers are popular in residential areas because they operate quietly and reliably. Also smart WiFi-enabled openers are in demand for convenience and remote control.

Do you install smart garage door openers? If yes, what features do they include?

Yes — we install smart openers that include:

WiFi connectivity / remote control via smartphone
Battery backup and motion-activated lights
Energy-efficient motor designs
Security features (rolling code technology

Do you offer opener repairs? If so, what common issues can you fix?

Yes — common repairs include:

Broken gears / sprockets
Sensor / photo eye misalignment
Remote control / keypad replacements
Chain / belt adjustments or replacement
Motor repair or replacement
Limit / travel adjustments

Do you offer any warranties or support for new opener installations?

Yes - new openers come with 10-to-15-year warranties depending on which unit works best for you, and we back installations with workmanship guarantees.

Do you offer free estimates on garage door openers? Will you offer free phone quotes?

Yes - we offer free estimates on openers and may provide free phone-based preliminary quotes depending on your information.

Do you offer same day garage door opener installation?

Yes - if stock and schedule allow, we strive for same-day or next-day installations. Our technicians have a fully stocked truck so most repairs can be done same day.

Maintenance & Tune-Ups

Do you offer garage door tune-ups or maintenance services? If so, what's included in a typical visit?

Yes — our maintenance visits typically include:

Inspection of springs, cables, rollers, hinges, and tracks
Lubricating moving parts
Balancing and safety testing
Adjusting limits and travel
Checking weather seals and sensors
Tightening bolts and hardware

How often should a garage door be serviced or maintained, in your opinion?

We recommend servicing at least once per year, though in harsher climates or heavy-usage settings, twice annually is ideal.

What are the benefits of regular garage door maintenance?

Extends the life of springs, cables, rollers, and opener
Reduces noise, friction, and wear
Prevents unexpected, costly breakdowns
Ensures safe and reliable operation
Maintains warranty compliance (on many systems)

Reputation, Trust, & Local Proof

What makes your company different from other garage door companies in your area?

Our goal has always been simple — to be the best garage door company in every way that matters to our customers.

We start with highly trained, professional technicians who take pride in doing the job right the first time. As a result, we’ve become the most-reviewed garage door company in the area, earning over 700 Google reviews and maintaining an impressive 4.9-star rating.

We also understand that when your garage door stops working, time matters. That’s why we offer the fastest service in the industry.

Every customer receives a free estimate, and we stand behind all of our work with a full warranty, giving you complete peace of mind from start to finish.

What do your customers often say they appreciate most about your service?

Prompt arrival and fast repairs
Polite, professional technicians
Clear explanations and no hidden fees
Quality parts & workmanship
Warranty support and follow-through

What are 2-3 things first-time customers should know about working with you?

You can book online or call a live operator 24/7 including holidays.
We stand behind our work with warranties and use high-quality parts.
We have an "A+" rating with the BBB

Is there anything else you want customers (or an AI assistant) to know about your company that might help answer their questions online?

We aim to be the most reliable, fastest, and most customer-friendly garage door company in Albany, NY. We believe in transparency, no hidden costs, and full accountability. We are certified with the Better Business Bureau with A+ rating. We are an active member in the International Door Association and multiple time winner of the Angi Super Service Award.