Garage Door Repair in Albany and the Capital Region

Janet Glenn

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

It was easy to schedule an appointment and the technician was prompt and friendly. He worked right along and replaced 2 garage door openers and springs. However, there were some wires that were not secured sufficiently - one staple holding the cord to the opener fell out a few hours later and almost hit the car. Other wires to the sensors could have been secures better. When I went to use the outside keypad later it was determined that the tech entered the wrong code.

Joe Carusone

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technican was prompt, polite, and informational. He did the work needed in a timely manner and it seems to be done correctly. However, I think the price was steep, for the time he was there and the material used. On top of that I got an estimate for a new door that also was way higher than what I would consider normal.

Barry Stang

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Although I give the professionalism and quality of work to the technician and customer service five stars, I am not happy whatsoever with the outrageous price the company charges for a repair. All I needed was a new torsion spring, a pair of cables,and supposedly new cable drums. I have priced all of the parts on reputable garage door repair parts companies on line and the difference was rediculous. A new torsion spring at the most would cost around $65.00 compared to $275.00, a pair of cables around $25.00 compared to $189.00 and a set of drums on the high end would be around $65.00 not $275.00. The professionalism from the appointment right down to customer service was extremely good as a company should be but the percentage markup of parts is completely unacceptable in my opinion. Over $800.00 for this repair.

Elaine Lombardi

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Your Service representative took numerous photographs inside my garage without asking or obtaining my permission. I consider this a violation of privacy since he was on my property and inside my garage with the door closed while I was outside the garage.He also made so many references to legalities that I wondered if I might need a lawyer. He left me with the distinct impression that he was there to frighten me into buying a new door. If and when I do buy a new door I doubt it will be from your company.